Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Platform, and information received from third-party service providers.

Information you provide

• Name
• Email address
• Phone number
• Account credentials and authentication information
• Profile information
• Property and listing information
• Booking information
• Messages and communications submitted through the Platform
• Reviews and ratings
• Customer support communications

2. Host and Payment Information

Hosts may be required to provide payment and payout information so that eligible payouts can be processed.

• Bank account holder name
• Bank account number
• IFSC or other applicable banking details
• Payment and payout information
• Transaction and booking-related information

Payment processing may be performed by third-party payment providers such as Razorpay. Where payment information is processed directly by a third-party payment provider, that provider may collect and process payment information under its own privacy policy and terms.

3. Identity and Verification Information

Where verification is required for security, fraud prevention, payment processing, regulatory requirements, or other legitimate purposes, MietIt or its service providers may request additional information.

Such information may include identity or verification information required by an applicable payment provider.

Where verification is performed by a third-party provider, the collection and processing of such information may also be governed by that provider's privacy policy.

4. Information Collected Automatically

When you use MietIt, certain technical information may be collected automatically.

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Approximate location information
• Platform activity
• Error and diagnostic information
• Login and security information

5. How We Use Your Information

We may use personal information for purposes including:

• Creating and managing user accounts.
• Authenticating users.
• Displaying and managing rental listings.
• Processing booking requests.
• Managing bookings and cancellations.
• Processing payments and refunds.
• Facilitating host payouts.
• Preventing fraud and unauthorized activity.
• Providing customer support.
• Sending transactional emails and notifications.
• Improving the Platform.
• Maintaining Platform security.
• Complying with legal obligations.
• Resolving disputes.
• Enforcing our Terms & Conditions.

6. Authentication

MietIt may use authentication services provided by third-party providers such as Firebase and Google.

These services may process authentication information necessary to securely create and authenticate your account.

7. Payments

MietIt may use third-party payment providers, including Razorpay, to process payments, refunds, transfers, and payouts.

Payment providers may independently process payment information according to their own privacy policies and applicable legal requirements.

MietIt does not intentionally store complete payment card numbers when those payment details are processed directly by the applicable payment provider.

8. Sharing of Information

We may share personal information where reasonably necessary to operate MietIt and provide requested services.

Information may be shared with:

• Payment providers
• Authentication providers
• Cloud hosting and database providers
• Email and communication providers
• Fraud and security service providers
• Technical service providers
• Professional advisers where necessary
• Government authorities where legally required

We do not sell your personal information to third parties for their independent marketing purposes.

9. Information Shared Between Users

Certain information may be visible to other users when necessary to operate the marketplace.

For example, listing information provided by a host may be displayed publicly or to users using the Platform.

Booking-related information may also be shared between hosts and guests where reasonably necessary to complete and manage a booking.

Users should avoid publishing sensitive personal information in public listing descriptions, reviews, or messages.

10. Data Security

MietIt takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

Certain information may therefore remain stored after an account is closed where retention is legally required or reasonably necessary.

12. Cookies and Similar Technologies

MietIt may use cookies, local storage, session technologies, and similar technologies to maintain login sessions, remember preferences, improve functionality, maintain security, and understand Platform usage.

You may be able to control cookies through your browser settings. Disabling certain technologies may affect Platform functionality.

13. Communications

MietIt may send transactional and service-related communications such as:

• Account verification emails
• OTP and authentication messages
• Booking confirmations
• Booking updates
• Payment notifications
• Refund notifications
• Security notifications
• Customer support communications

Some communications are necessary to provide the requested service and therefore cannot necessarily be opted out of.

14. Children's Privacy

MietIt is not intended for individuals who are not legally permitted to use the Platform. We do not knowingly collect personal information from children where prohibited by applicable law.

15. International Data Processing

MietIt and its service providers may process or store information in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally permitted.
• Requesting restriction of certain processing.
• Objecting to certain processing.
• Requesting data portability where applicable.

Certain rights may be subject to legal limitations or exceptions.

17. Account Deletion

You may request deletion of your MietIt account by contacting us through the contact details provided below.

Account deletion may not result in immediate deletion of every record where information must be retained for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

18. Third-Party Links and Services

The Platform may contain links to or integrations with third-party services.

MietIt is not responsible for the privacy practices of third-party websites or services. Users should review the applicable privacy policies of those providers.

19. Fraud and Security

We may process information to detect, prevent, investigate, and respond to fraud, scams, unauthorized access, suspicious transactions, abuse, and other security threats.

Where permitted or required by law, information may be shared with payment providers, security providers, authorities, or other relevant parties for these purposes.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes may be communicated through the Platform, email, or another appropriate method.

The latest version will always be identified by the "Last updated" date shown at the top of this page.